What do I do if my domain transfer to DomainPeople fails?

If your domain transfer to DomainPeople fails, you may receive one of the following messages.

Below, you can locate the message you received and review the instructions provided:

 

Message: Canceled due to WhoIs error 
Instructions: Please contact Technical Support for further assistance.

 

Message: Canceled - Registrant denied
Instructions: You failed to provide or denied consent within the required 10 days time frame. Please contact Technical Support for further assistance and re-initiate the transfer.

 

Message: Canceled due to domain status
Instructions: The domain status prevented the transfer from completing. Contact the losing registrar to confirm the domain can be set to a status which allows it to transfer, then resubmit a transfer request.

 

Message: Canceled - Domain is locked at current registrar
Instructions: The domain is locked at the losing registrar. Contact the losing registrar to request the domain name to be unlocked, or for more information about why the domain is locked from transfer.

 

Message: Canceled - Transfer already initiated for this domain
Instructions: A transfer is already in progress. Contact Technical Support if you have any questions about your current transfer request.

 

Message: Canceled - Domain is currently undergoing transfer by another Registrar
Instructions: A transfer request for this domain has been submitted by another registrar. If you have submitted a transfer request through another registrar, contact the other registrar and cancel the transfer request. Afterwards, resubmit a new transfer request with us.

 

Message: Canceled - Invalid EPP/authorization key - Please contact current registrar to obtain correct key
Instructions: Contact the losing registrar to obtain the correct EPP/Authorization code. Then, resubmit a transfer request with the correct EPP/Authorization code.

 

Message: Canceled - domain contacts did not approve transfer of domain
Instructions: The transfer was canceled because the registrant or the Admin contact rejected the transfer request. Resolve the issues that caused the Registrant or Admin contact to reject the transfer (the contacts of record at the losing registrar), and then submit a new transfer order.

 

Message: Canceled by customer
Instructions: The transfer has been cancelled. If you still intend to transfer the domain, please resubmit a new transfer request.

 

Message: Order cancelled
Instructions: The transfer has been cancelled. If you still intend to transfer the domain, please resubmit a new transfer request.

 

Message: Canceled - domain contacts did not response to verification e-mails
Instructions: The transfer was canceled because neither the Registrant nor the Admin contact responded to verification emails. Confirm the domain's Whois information at the losing registrar is correct, then submit a new transfer request, and respond to the verification emails.

 

Message: Canceled - Transfer authorization fax not received
Instructions: Please contact Technical Support for further assistance.

 

Message: Transfer incomplete charge problem
Instructions: Please contact Technical Support for further assistance.

 

Message: Canceled - Domain is currently not registered and cannot be transferred
Instructions: The domain does not exist (either the domain name was mistyped or is not currently registered) or it's status is not transferable. Check for typographical errors in the transfer request and then submit a new transfer request. If there are no typographical errors and you know the domain is currently registered, contact Technical Support for further assistance.

 

Message: Canceled - Domain already registered in account & cannot be transferred
Instructions: Please contact Technical Support for further assistance.

 

Message: Canceled - domain validation string is invalid
Instructions: Please contact Technical Support for further assistance.

 

Message: Canceled - Unable to transfer due to unknown error
Instructions: Please contact Technical Support for further assistance.

 

Message: Canceled - Domain name is invalid or is Invalid for Transfers
Instructions: The domain name does not exist or is a TLD we do not support. If the domain was misspelled, submit a new transfer request with the spelling corrected. For more information regarding supported TLDs, please contact Technical Support.

 

Message: Canceled - Cannot transfer domain from name-only account
Instructions: Please contact Technical Support for further assistance.

 

Message: Unable to complete transfer. Transfers must include a change in registrar.          
Instructions: Please contact Technical Support for further assistance.

 

Message: Canceled - Account is not authorized to perform domain transfers
Instructions: Please contact Technical Support for further assistance.

 

Message: Canceled - Domain was not retagged or not retagged in time by losing registrar
Instructions: A transfer was submitted but the domain was not retagged. Please contact the losing registrar and have the domain retagged, and then submit a new transfer.

 

Message: NSI rejected transfer
Instructions: Please contact Technical Support for further assistance.

 

Message: Canceled - Transfer rejected by losing registrar
Instructions: The losing registrar rejected the transfer request. Contact the losing registrar, resolve the reasons they rejected the transfer, and submit a new transfer request. If you cannot resolve the problem by working with the losing registrar, please contact Technical Support for further assistance.

 

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